1. Scope and Provider
These Terms of Service apply to the use of the website cromangroup.com and to enquiries and bookings submitted to CROMAN Group GmbH i.G., Karl-Heinrich-Ulrichs-Straße 8B, 10787 Berlin (“CROMAN Group”, “we”, “us”).
By submitting an enquiry or booking request, you confirm that you have read and accept these terms, our Privacy Policy, and our Imprint.
2. Services
CROMAN Group provides premium mobility services including vehicle rental, chauffeur services, fleet management, VIP concierge, and event staffing, primarily in the DACH region and selected European destinations.
Information on this website is non-binding and serves as a general description. Specific scope, vehicles, personnel, routes, and pricing are agreed individually.
3. Enquiries and Contract Formation
Contact forms, email, phone, or WhatsApp messages constitute enquiries only and do not create a binding contract.
A contract is formed only when we confirm your booking or service in writing (email or signed agreement) and you accept the confirmed terms, including price, date, duration, and service scope.
4. Prices and Payment
All prices are quoted individually unless explicitly stated otherwise. Unless agreed differently, prices are quoted net plus applicable VAT.
Payment terms, deposits, and invoicing schedules are specified in the written booking confirmation. We reserve the right to require advance payment or a security deposit for certain services.
5. Cancellations and Changes
Cancellation and rescheduling conditions are set out in the individual booking confirmation. If no specific terms were agreed, the following applies as a default:
- Cancellation more than 72 hours before service start: free of charge, unless otherwise stated
- Cancellation within 72 hours: up to 100% of the agreed service fee may be charged
- No-shows and unused services may be charged in full
Changes to route, duration, vehicle category, or staffing requirements may affect pricing and availability.
Complimentary waiting time is the number of minutes stated on the written confirmation (typical airport waits are specified there). Waiting beyond that is billed as extra time at the rate on the quote. A no-show or unused confirmed service may be charged in full.
6. Customer Obligations
You agree to:
- Provide accurate and complete information when submitting enquiries
- Ensure timely access, parking, and permissions at pickup and event locations
- Treat vehicles, equipment, and staff with due care and respect
- Comply with applicable laws during the service, including traffic and safety regulations
7. Liability
We are liable without limitation for intent and gross negligence, for injury to life, body, or health, and under the Product Liability Act.
For slight negligence, we are liable only for breach of essential contractual obligations and limited to foreseeable, typical damage. Otherwise, liability is excluded to the extent permitted by law.
We are not liable for delays or failures caused by force majeure, traffic disruptions, official restrictions, or circumstances beyond our reasonable control.
8. Newsletter
Newsletter subscriptions require separate consent and confirmation via double opt-in. You may unsubscribe at any time using the link in each email or by contacting us.
9. Website Use
Content on this website is protected by copyright. Unauthorised reproduction or use is prohibited. We may restrict access if the website is misused or if security is compromised.
10. Privacy
Personal data is processed in accordance with our Privacy Policy.
11. Governing Law and Jurisdiction
These terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods.
If you are a merchant, legal entity under public law, or special fund under public law, the exclusive place of jurisdiction is Berlin. Mandatory consumer protection provisions remain unaffected.
12. Final Provisions
If individual provisions are invalid, the remaining provisions remain in effect. We may update these terms; the version published on this page at the time of your enquiry applies.
Last updated: August 2026